SAFE is proud to be able to offer a suite of qualifications on the Train to Gain national skills service by the Skills Funding Agency. For businesses that fulfil the criteria, qualifications offered on this scheme can be offered on a completely subsidised basis.
We will work with you to assess the skills of your employees, and recommend training that will benefit them in their career and improve your business capabilities. SAFE will then develop a training delivery plan to suit each candidate. Candidates will then be provided with training and course materials for the programme as necessary, and will be required to work through a series of tasks and activities designed to reinforce the learning process and assess their knowledge and skills. The observations are usually carried out by assessors at the workplace to confirm the candidates meet the assessment criteria.
SAFE offers the following Level 2 NVQs under this scheme :-
Providing Security Services
Covering 6 significant occupational areas, the Providing Security Services NVQ is aimed at static and patrol guards, events security staff, door supervisors, CCTV operators, reception and retail security guards. Individuals are required to achieve five mandatory core units (covering reducing risks to health and safety, effective communication, customer service, controlling security incidents and producing documents) and at least three other optional units.
Spectator Safety
The Spectator Safety award is aimed specifically for those working as stewards at spectator events such as sports events, concerts or carnivals. Modules include teamwork, managing conflict, dealing with emergencies and controlling the entry, exit and movement of people at spectator events.
Customer Service
The Customer Service NVQ is suitable for a wide variety of employees in various sectors. The qualification covers key principles of customer service, from active listening techniques, creating the right first impressions, keeping accurate customer service records and dealing with difficult customers.
Team Leadership
Similarly, the Team Leadership NVQ is a cross-sector qualification. Delivered in 4 mandatory units, it covers resource management, leadership, working with colleagues and health and safety – with a choice of 2 out of 6 other optional units.
