The IQ Level 3 Award in the Delivery of Conflict Management Training (QCF) is a qualification for trainers who deliver or wish to deliver conflict management training at level 2. It is suitable for all sectors where the possibility of conflict may arise and is approved by the SIA as a suitable qualification for those wishing to deliver conflict management as part of the licence linked qualifications.
The award covers two mandatory units;
• Managing conflict in the workplace when dealing with customers, service users or the public; and,
• Delivering scenario-based conflict management training.
Assessment is via a portfolio and a multiple choice exam. The qualification is not graded so all successful learners will receive a pass.
We can arrange this course at any time, anywhere in the country, with as little as one candidate with prices not as high as you might expect. Delivery requirements vary depending on the number of candidates and sector experience. Please contact us for more information.